Nijisanji accidentally destroyed eight months’ worth of fanmail sent to graduating VTuber 

ANYCOLOR, the company behind Japanese VTuber agency Nijisanji, issued an apology on February 12 for accidentally destroying fanmail addressed to former agency talent Aki Suzuya (as reported by ITMedia). ANYCOLOR cited “inadequate management” as the reason for the blunder. They have called on fans to resubmit their letters, however, many commenters seem dissatisfied with the agency’s response. 

Part of Nijisanji‘s first generation of VTubers, Aki Suzuya left the VTuber agency in August 2024. ANYCOLOR usually passes on any fanmail addressed to members of their agency, and they were due to do this for Aki Suzuya for any mail sent by the end of September 2024 (as per their Fan Letter Regulations, the company does not accept letters to VTubers who have left the company).  

The mystery of the missing fanmail was brought to light when the VTuber himself inquired about the lack of letters. It turned out that none of the fan letters addressed to Aki Suzuya that were sent to the office between February 1 and September 30, 2024 were passed on to the VTuber. An internal investigation revealed that the letters were mistakenly disposed of during an office reorganization at the end of the year. 

In their message on X, ANYCOLOR apologized to the VTuber and his fans, saying that “We feel deeply responsible for depriving both fans and Aki Suzuya himself of an irretrievable opportunity,” especially considering that many of the letters would have been heartfelt messages of support sent to a graduating VTuber. ANYCOLOR provided assurances that this fanmail disposal has not affected any of their other talent, and that they will improve their fanmail storage and management system from now on, backing up pen-and-paper letters in electronic form. 

This long apology post on X was met with critical reactions from many users, expressing disappointment that fans’ messages of support were destroyed by the company, with some likening it to fans’ feelings being trodden on. While others accepted the apology and the request to fans to resubmit their letters, others felt that they would be unable to convey the same feelings as they did in a letter written over 6 months ago.